Smart Leadership is Social

5 Dec

Image: Ian Kahn / FreeDigitalPhotos.net

As I continue to read the Steve Jobs biography, two things are clear to me:

  1. Steve Jobs was a genius. He could envision the market demand for the substance of what his developers could build, and his product marketing skills delivered it with style.
  2. Steve Jobs was able to motivate his team intellectually, but often his social deficiencies worked against greater accomplishment. Bullying and berating his people had to create an organizational black hole of missed opportunities.

In my own experiences and through what I hear from others, in particular those of us in the creative class of workers, having a socially intelligent leader is critical. Daniel Goleman and Richard Boyatzis describe the concept in this Harvard Business Review post.

Socially intelligent leadership can leverage the intellectual capacity of teams, and enhance that capacity by upping everyone’s game through social connectivity. This means that each team member is given permission to perform to their fullest potential–and they are also encouraged to work WITH one another to push that potential into the unexpected. This type of innovative teamwork delivers disruptive innovation. When teams are led by someone with social intelligence, they create products and services that take their craft to the next level.

Let me give a couple of examples.

1. This first example comes from state government–shocking, I know. While working at the Ohio Department of Education, I was on a team assigned with creating a  report card to inform parents how their child’s school was doing on key performance indicators.

This was a new concept and required the team to tap into design, copywriting, and technology that would deliver thousands of these reports–each unique to a school–in such a way that parents would care to read them. Our leader helped us to imagine what the reports could be, and she created a team environment where we were free to put our all into delivering the reports we envisioned. She was not dictatorial. She asked more questions than she answered. She lifted us up when we made mistakes and thought we couldn’t do it. And she celebrated our successes with us along the way and when we did deliver the reports, on budget and on time.

2. My second example is from my current workplace, a nonprofit focused on educational transformation for schools. There’s a lot of innovation going on here. My role is a combination of client-facing and internal strategy support. The creative in me enjoys having the time and space to roll up my sleeves and “make stuff” (which for me means writing and doing information design) that is useful to internal and external clients.

My leader in this setting is an ace at managing demands and matching the best people to excel in meeting those needs. There’s been more than one situation where my big ideas have gotten the best of me. I have a tendency to “think big” and not consider the time commitment I’ll need to make to get to “big.” She knows this tendency of mine and encourages me to be vocal in asking for more resources to help reach the goal, rather than killing myself in the process of getting there by pulling all-nighters. What I appreciate about her approach is that she gives me the room to exercise my creativity, and she offers me the support I need to get there. In short, she saves me from myself.

Socially intelligent leaders ask questions, clear the path so that their team members can achieve, and help them find ways to pace themselves to sustain their creativity (and not burn it out) over time.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: